Stack

Hardware RMA / Warranty Claim Stack

Hardware RMA/warranty claim pages with MerchantReturnPolicy + Offer, FAQs, and breadcrumb navigation.

Open generator Validate in Rich Results Test

When to use this stack

RMA request pages for hardware products
Warranty claim portals with eligibility and timelines
Pages where FAQs cover shipping and inspection

What's included

Web Page
Open generator
Defines the RMA page and its canonical URL.
Merchant Return Policy
Open generator
Captures the return/warranty policy terms and timelines.
Offer
Open generator
Represents the warranty coverage or claim offer details.
Frequently Asked Questions
Open generator
Answers warranty eligibility, shipping, and processing questions.
Breadcrumb
Open generator
Provides navigation context for the RMA page.

Required properties (stack union)

Ensure every applicable required property is present in your implementation. Nested props reference their parent objects (for example, `offers.priceCurrency`).

availability

description

itemListElement[].name

mainEntity[].@type=Question

mainEntity[].acceptedAnswer.text

name

returnFees

returnMethod

returnPolicyCategory

url

Recommended properties (stack union)

applicableCountry

dateModified

eligibleRegion

inLanguage

itemListElement[].item

mainEntity[].acceptedAnswer.text

mainEntity[].author.name

mainEntity[].name

merchantReturnDays

price

priceCurrency

returnShippingFeesAmount

url

Combined JSON-LD

Paste as a single script tag. Keep product details, offer data, shipping/returns, and FAQ answers in sync with the page.

Validate

[
  {
    "@context": "https://schema.org",
    "@type": "WebPage",
    "@id": "https://www.example.com/support/rma#page",
    "name": "Hardware RMA Request",
    "description": "Request a warranty claim or replacement for eligible hardware products.",
    "url": "https://www.example.com/support/rma",
    "inLanguage": "en-US",
    "dateModified": "2025-08-12"
  },
  {
    "@context": "https://schema.org",
    "@type": "MerchantReturnPolicy",
    "@id": "https://www.example.com/support/rma#policy",
    "name": "Hardware Warranty Policy",
    "url": "https://www.example.com/support/rma",
    "returnPolicyCategory": "https://schema.org/MerchantReturnFiniteReturnWindow",
    "merchantReturnDays": 30,
    "returnMethod": "https://schema.org/ReturnByMail",
    "returnFees": "https://schema.org/FreeReturn",
    "applicableCountry": "US"
  },
  {
    "@context": "https://schema.org",
    "@type": "Offer",
    "@id": "https://www.example.com/support/rma#offer",
    "name": "Hardware Warranty Claim",
    "availability": "https://schema.org/InStock",
    "url": "https://www.example.com/support/rma#start",
    "eligibleRegion": "US"
  },
  {
    "@context": "https://schema.org",
    "@type": "FAQPage",
    "mainEntity": [
      {
        "@type": "Question",
        "name": "What is covered under warranty?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Manufacturing defects and hardware failures within the warranty period are covered."
        }
      },
      {
        "@type": "Question",
        "name": "How long do replacements take?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Most replacements ship within 5-7 business days after inspection."
        }
      },
      {
        "@type": "Question",
        "name": "Do I need the original packaging?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Original packaging is recommended, but secure packaging is acceptable."
        }
      }
    ]
  },
  {
    "@context": "https://schema.org",
    "@type": "BreadcrumbList",
    "itemListElement": [
      { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.example.com" },
      { "@type": "ListItem", "position": 2, "name": "Support", "item": "https://www.example.com/support" },
      { "@type": "ListItem", "position": 3, "name": "RMA Request", "item": "https://www.example.com/support/rma" }
    ]
  }
]

Implementation steps

Start from your live product detail page content; ensure titles, prices, and availability match the page.
Embed one JSON-LD script in the head or just before the closing body tag using the combined example as a template.
Fill shipping details for each region you serve and keep them aligned with on-page shipping tables.
Attach your canonical MerchantReturnPolicy URL and keep the policy text in sync with Merchant Center.
Add 3–6 FAQs that address purchase blockers (shipping, returns, compatibility) and keep answers consistent with visible content.
Validate in the Rich Results Test and revalidate after price/availability/policy changes.

Common errors and fixes

Missing currency or availability: ensure `offers.priceCurrency` and `offers.availability` use ISO currency codes and schema URLs.
ShippingDetails missing destination or transit time: include `shippingDestination.addressCountry` and `deliveryTime.transitTime` with units.
MerchantReturnPolicy not linked: reference it from the Offer via `hasMerchantReturnPolicy` and provide a stable policy URL.
FAQ answers don't match the page: keep FAQ content identical to visible answers to avoid review or manual actions.

FAQs

Should I list multiple warranty tiers?

Yes. Use a separate Offer for each warranty tier and link each to the matching form or product.

Do I need a return policy if it is warranty-only?

Yes. MerchantReturnPolicy clarifies eligibility and return method even for warranty claims.

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