Marketplace Returns Center Stack
Returns center pages with MerchantReturnPolicy + WebPage, FAQs, and breadcrumb navigation.
When to use this stack
- Marketplace returns hub pages with policy and eligibility rules
- Pages describing return windows, fees, and condition requirements
- Pages where FAQs clarify refunds, exchanges, and shipping labels
What is included
Defines the returns center page and its summary.
Captures the marketplace return rules and timelines.
Answers questions about eligibility, refunds, and exchanges.
Provides navigation context for the returns center.
Properties across the bundle
Nested properties keep their parent path, such as offers.priceCurrency. Only publish values that match visible page content.
Required properties
- description
- itemListElement[].name
- mainEntity[].@type=Question
- mainEntity[].acceptedAnswer.text
- name
- returnFees
- returnMethod
- returnPolicyCategory
- url
Recommended properties
- applicableCountry
- dateModified
- inLanguage
- itemListElement[].item
- mainEntity[].acceptedAnswer.text
- mainEntity[].author.name
- mainEntity[].name
- merchantReturnDays
- returnShippingFeesAmount
- url
Combined JSON-LD
Paste this as one script tag, then replace every example value with data from the live page.
[
{
"@context": "https://schema.org",
"@type": "WebPage",
"@id": "https://www.example.com/returns#page",
"name": "Marketplace Returns Center",
"description": "Return eligibility, timelines, and refund policies for Marketplace orders.",
"url": "https://www.example.com/returns",
"inLanguage": "en",
"dateModified": "2026-04-12"
},
{
"@context": "https://schema.org",
"@type": "MerchantReturnPolicy",
"@id": "https://www.example.com/returns#policy",
"name": "Marketplace Returns Policy",
"url": "https://www.example.com/returns",
"returnPolicyCategory": "https://schema.org/MerchantReturnFiniteReturnWindow",
"merchantReturnDays": 30,
"returnMethod": "https://schema.org/ReturnByMail",
"returnFees": "https://schema.org/FreeReturn",
"applicableCountry": "US"
},
{
"@context": "https://schema.org",
"@type": "FAQPage",
"mainEntity": [
{
"@type": "Question",
"name": "When will I receive my refund?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Refunds are issued within 3-5 business days after the return is received and inspected."
}
},
{
"@type": "Question",
"name": "Are return shipping labels provided?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Yes. Eligible orders receive a prepaid label generated in the returns portal."
}
},
{
"@type": "Question",
"name": "Can I exchange items instead of returning?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Exchanges are available for select items. Start a return to see exchange options."
}
}
]
},
{
"@context": "https://schema.org",
"@type": "BreadcrumbList",
"itemListElement": [
{ "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.example.com" },
{ "@type": "ListItem", "position": 2, "name": "Help Center", "item": "https://www.example.com/help" },
{ "@type": "ListItem", "position": 3, "name": "Returns Center", "item": "https://www.example.com/returns" }
]
}
]Implement and verify
- 01
Start with the live page
Confirm titles, prices, availability, policies, and visible FAQ content before generating markup.
- 02
Add one JSON-LD script
Use the combined example as a template in the document head or before the closing body tag.
- 03
Complete regional details
Fill shipping destinations and timing for every region the page actually serves.
- 04
Link the return policy
Use a stable MerchantReturnPolicy URL and keep its terms synchronized with the page.
- 05
Match visible answers
Add only FAQs that users can read on the same page, with identical answers.
- 06
Validate after changes
Run Rich Results Test after implementation and whenever price, availability, or policy data changes.
Common errors and fixes
- Missing currency or availability
Use ISO currency codes and complete schema.org availability URLs in Offer data.
- Incomplete shipping details
Include shippingDestination.addressCountry and deliveryTime.transitTime with units.
- Return policy is not connected
Reference MerchantReturnPolicy from the Offer and provide a stable public policy URL.
- FAQ answers differ from the page
Keep structured FAQ answers identical to visible answers.
Stack FAQs
Should I include multiple return policies?
If your marketplace has different policies by category, add multiple MerchantReturnPolicy entries with clear @id values.
Do I need a WebPage entry?
Yes. WebPage helps describe the returns hub and keeps the policy aligned to the visible content.