Stack

Marketplace Returns Center Stack

Returns center pages with MerchantReturnPolicy + WebPage, FAQs, and breadcrumb navigation.

Open generator Validate in Rich Results Test

When to use this stack

Marketplace returns hub pages with policy and eligibility rules
Pages describing return windows, fees, and condition requirements
Pages where FAQs clarify refunds, exchanges, and shipping labels

What's included

Web Page
Open generator
Defines the returns center page and its summary.
Merchant Return Policy
Open generator
Captures the marketplace return rules and timelines.
Frequently Asked Questions
Open generator
Answers questions about eligibility, refunds, and exchanges.
Breadcrumb
Open generator
Provides navigation context for the returns center.

Required properties (stack union)

Ensure every applicable required property is present in your implementation. Nested props reference their parent objects (for example, `offers.priceCurrency`).

description

itemListElement[].name

mainEntity[].@type=Question

mainEntity[].acceptedAnswer.text

name

returnFees

returnMethod

returnPolicyCategory

url

Recommended properties (stack union)

applicableCountry

dateModified

inLanguage

itemListElement[].item

mainEntity[].acceptedAnswer.text

mainEntity[].author.name

mainEntity[].name

merchantReturnDays

returnShippingFeesAmount

url

Combined JSON-LD

Paste as a single script tag. Keep product details, offer data, shipping/returns, and FAQ answers in sync with the page.

Validate

[
  {
    "@context": "https://schema.org",
    "@type": "WebPage",
    "@id": "https://www.example.com/returns#page",
    "name": "Marketplace Returns Center",
    "description": "Return eligibility, timelines, and refund policies for Marketplace orders.",
    "url": "https://www.example.com/returns",
    "inLanguage": "en",
    "dateModified": "2026-04-12"
  },
  {
    "@context": "https://schema.org",
    "@type": "MerchantReturnPolicy",
    "@id": "https://www.example.com/returns#policy",
    "name": "Marketplace Returns Policy",
    "url": "https://www.example.com/returns",
    "returnPolicyCategory": "https://schema.org/MerchantReturnFiniteReturnWindow",
    "merchantReturnDays": 30,
    "returnMethod": "https://schema.org/ReturnByMail",
    "returnFees": "https://schema.org/FreeReturn",
    "applicableCountry": "US"
  },
  {
    "@context": "https://schema.org",
    "@type": "FAQPage",
    "mainEntity": [
      {
        "@type": "Question",
        "name": "When will I receive my refund?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Refunds are issued within 3-5 business days after the return is received and inspected."
        }
      },
      {
        "@type": "Question",
        "name": "Are return shipping labels provided?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. Eligible orders receive a prepaid label generated in the returns portal."
        }
      },
      {
        "@type": "Question",
        "name": "Can I exchange items instead of returning?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Exchanges are available for select items. Start a return to see exchange options."
        }
      }
    ]
  },
  {
    "@context": "https://schema.org",
    "@type": "BreadcrumbList",
    "itemListElement": [
      { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.example.com" },
      { "@type": "ListItem", "position": 2, "name": "Help Center", "item": "https://www.example.com/help" },
      { "@type": "ListItem", "position": 3, "name": "Returns Center", "item": "https://www.example.com/returns" }
    ]
  }
]

Implementation steps

Start from your live product detail page content; ensure titles, prices, and availability match the page.
Embed one JSON-LD script in the head or just before the closing body tag using the combined example as a template.
Fill shipping details for each region you serve and keep them aligned with on-page shipping tables.
Attach your canonical MerchantReturnPolicy URL and keep the policy text in sync with Merchant Center.
Add 3–6 FAQs that address purchase blockers (shipping, returns, compatibility) and keep answers consistent with visible content.
Validate in the Rich Results Test and revalidate after price/availability/policy changes.

Common errors and fixes

Missing currency or availability: ensure `offers.priceCurrency` and `offers.availability` use ISO currency codes and schema URLs.
ShippingDetails missing destination or transit time: include `shippingDestination.addressCountry` and `deliveryTime.transitTime` with units.
MerchantReturnPolicy not linked: reference it from the Offer via `hasMerchantReturnPolicy` and provide a stable policy URL.
FAQ answers don't match the page: keep FAQ content identical to visible answers to avoid review or manual actions.

FAQs

Should I include multiple return policies?

If your marketplace has different policies by category, add multiple MerchantReturnPolicy entries with clear @id values.

Do I need a WebPage entry?

Yes. WebPage helps describe the returns hub and keeps the policy aligned to the visible content.

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