Customer Education / Academy Stack
Learning hub/academy pages with CollectionPage + Course, FAQs, and breadcrumb navigation.
When to use this stack
- Customer education academy landing pages
- Training hubs that list available courses and certifications
- Pages where FAQs clarify enrollment, access, and certificates
What is included
Defines the academy hub page and its overview.
Represents each course offered in the academy.
Answers access, pricing, and certificate questions.
Provides navigation context for the academy page.
Properties across the bundle
Nested properties keep their parent path, such as offers.priceCurrency. Only publish values that match visible page content.
Required properties
- description
- itemListElement[].name
- mainEntity[].@type=Question
- mainEntity[].acceptedAnswer.text
- name
- provider.name
- url
Recommended properties
- courseCode
- dateModified
- educationalCredentialAwarded
- inLanguage
- itemListElement[].item
- learningResourceType
- mainEntity[].acceptedAnswer.text
- mainEntity[].author.name
- mainEntity[].name
Combined JSON-LD
Paste this as one script tag, then replace every example value with data from the live page.
[
{
"@context": "https://schema.org",
"@type": "CollectionPage",
"@id": "https://www.example.com/academy#page",
"name": "Customer Academy",
"description": "Learn how to onboard, configure, and optimize your account with guided courses.",
"url": "https://www.example.com/academy",
"inLanguage": "en-US",
"dateModified": "2025-07-01"
},
{
"@context": "https://schema.org",
"@type": "Course",
"@id": "https://www.example.com/academy/courses/getting-started#course",
"name": "Getting Started with Example",
"description": "Set up your workspace, invite teammates, and launch your first project.",
"provider": { "@type": "Organization", "name": "Example Academy" },
"courseCode": "ACA-101",
"learningResourceType": "VideoCourse",
"url": "https://www.example.com/academy/courses/getting-started"
},
{
"@context": "https://schema.org",
"@type": "Course",
"@id": "https://www.example.com/academy/courses/reporting#course",
"name": "Reporting & Analytics",
"description": "Build dashboards, schedule reports, and track KPIs across teams.",
"provider": { "@type": "Organization", "name": "Example Academy" },
"courseCode": "ACA-201",
"learningResourceType": "Workshop",
"url": "https://www.example.com/academy/courses/reporting"
},
{
"@context": "https://schema.org",
"@type": "FAQPage",
"mainEntity": [
{
"@type": "Question",
"name": "Is the academy free?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Yes. All courses are free for active customers and trial users."
}
},
{
"@type": "Question",
"name": "Do I get a certificate?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Certificates are available after completing course quizzes and assessments."
}
},
{
"@type": "Question",
"name": "How long do I have access?",
"acceptedAnswer": {
"@type": "Answer",
"text": "You have ongoing access as long as your account remains active."
}
}
]
},
{
"@context": "https://schema.org",
"@type": "BreadcrumbList",
"itemListElement": [
{ "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.example.com" },
{ "@type": "ListItem", "position": 2, "name": "Academy", "item": "https://www.example.com/academy" }
]
}
]Implement and verify
- 01
Start with the live page
Confirm titles, prices, availability, policies, and visible FAQ content before generating markup.
- 02
Add one JSON-LD script
Use the combined example as a template in the document head or before the closing body tag.
- 03
Complete regional details
Fill shipping destinations and timing for every region the page actually serves.
- 04
Link the return policy
Use a stable MerchantReturnPolicy URL and keep its terms synchronized with the page.
- 05
Match visible answers
Add only FAQs that users can read on the same page, with identical answers.
- 06
Validate after changes
Run Rich Results Test after implementation and whenever price, availability, or policy data changes.
Common errors and fixes
- Missing currency or availability
Use ISO currency codes and complete schema.org availability URLs in Offer data.
- Incomplete shipping details
Include shippingDestination.addressCountry and deliveryTime.transitTime with units.
- Return policy is not connected
Reference MerchantReturnPolicy from the Offer and provide a stable public policy URL.
- FAQ answers differ from the page
Keep structured FAQ answers identical to visible answers.
Stack FAQs
Should I add CourseInstance for live sessions?
Only if the academy page shows schedules or cohorts. Otherwise, keep Course entries on the hub page.
Can I list certifications separately?
Yes. If certifications are distinct from courses, add separate pages and link them from the academy hub.