SwiftSchemaGenerate
    Schema stack

    SLA / Service Terms Stack

    Service pages with Offer terms, FAQ coverage, and breadcrumb navigation for SLAs/contract terms.

    Open generatorValidate in Rich Results Test
    Included schema
    Web Page
    Service
    Offer
    Frequently Asked Questions
    Breadcrumb
    Fit

    When to use this stack

    • Service SLA/terms pages outlining uptime, credits, and response times
    • Customer-facing SLA/contract terms that pair the service entity with offers
    • Pages where FAQs clarify coverage, regions, and how to claim credits
    Composition

    What is included

    • Web Page

      Declares the SLA/terms page itself.

    • Service

      Captures the service covered by the SLA.

    • Offer

      Expresses the SLA terms as an offer with eligibility and link.

    • Frequently Asked Questions

      Answers coverage, credits, and claim process questions.

    • Breadcrumb

      Provides navigation context for the SLA page.

    Data contract

    Properties across the bundle

    Nested properties keep their parent path, such as offers.priceCurrency. Only publish values that match visible page content.

    Required properties

    • areaServed.name
    • availability
    • description
    • itemListElement[].name
    • mainEntity[].@type=Question
    • mainEntity[].acceptedAnswer.text
    • name
    • price
    • priceCurrency
    • provider.name
    • url

    Recommended properties

    • dateModified
    • description
    • eligibleRegion
    • inLanguage
    • itemListElement[].item
    • mainEntity[].acceptedAnswer.text
    • mainEntity[].author.name
    • mainEntity[].name
    • priceValidUntil
    • serviceType
    • url
    Copy-ready example

    Combined JSON-LD

    Paste this as one script tag, then replace every example value with data from the live page.

    Validate
    [
  {
    "@context": "https://schema.org",
    "@type": "WebPage",
    "@id": "https://www.example.com/legal/sla#page",
    "name": "Service Level Agreement — Example Cloud",
    "description": "Uptime targets, response times, and credit policy for Example Cloud.",
    "url": "https://www.example.com/legal/sla",
    "inLanguage": "en",
    "dateModified": "2025-02-14"
  },
  {
    "@context": "https://schema.org",
    "@type": "Service",
    "@id": "https://www.example.com/legal/sla#service",
    "name": "Example Cloud",
    "serviceType": "SaaS",
    "provider": { "@type": "Organization", "name": "Example Corp" },
    "areaServed": { "@type": "AdministrativeArea", "name": "Global" },
    "url": "https://www.example.com"
  },
  {
    "@context": "https://schema.org",
    "@type": "Offer",
    "@id": "https://www.example.com/legal/sla#offer",
    "name": "Example Cloud SLA",
    "description": "99.9% uptime SLA with service credits for impacted customers.",
    "price": "0.00",
    "priceCurrency": "USD",
    "availability": "https://schema.org/InStock",
    "eligibleRegion": "Worldwide",
    "url": "https://www.example.com/legal/sla"
  },
  {
    "@context": "https://schema.org",
    "@type": "FAQPage",
    "mainEntity": [
      {
        "@type": "Question",
        "name": "What is the uptime commitment?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "99.9% monthly uptime. We measure across all production regions."
        }
      },
      {
        "@type": "Question",
        "name": "How do I claim a service credit?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Submit a ticket within 30 days of the incident with timestamps and logs; credits apply to the next billing cycle."
        }
      },
      {
        "@type": "Question",
        "name": "Are there exclusions?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. Scheduled maintenance, force majeure, and customer network issues are excluded. See the SLA for details."
        }
      }
    ]
  },
  {
    "@context": "https://schema.org",
    "@type": "BreadcrumbList",
    "itemListElement": [
      { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.example.com" },
      { "@type": "ListItem", "position": 2, "name": "Legal", "item": "https://www.example.com/legal" },
      { "@type": "ListItem", "position": 3, "name": "SLA", "item": "https://www.example.com/legal/sla" }
    ]
  }
]
    Workflow

    Implement and verify

    1. 01

      Start with the live page

      Confirm titles, prices, availability, policies, and visible FAQ content before generating markup.

    2. 02

      Add one JSON-LD script

      Use the combined example as a template in the document head or before the closing body tag.

    3. 03

      Complete regional details

      Fill shipping destinations and timing for every region the page actually serves.

    4. 04

      Link the return policy

      Use a stable MerchantReturnPolicy URL and keep its terms synchronized with the page.

    5. 05

      Match visible answers

      Add only FAQs that users can read on the same page, with identical answers.

    6. 06

      Validate after changes

      Run Rich Results Test after implementation and whenever price, availability, or policy data changes.

    Quality check

    Common errors and fixes

    • Missing currency or availability

      Use ISO currency codes and complete schema.org availability URLs in Offer data.

    • Incomplete shipping details

      Include shippingDestination.addressCountry and deliveryTime.transitTime with units.

    • Return policy is not connected

      Reference MerchantReturnPolicy from the Offer and provide a stable public policy URL.

    • FAQ answers differ from the page

      Keep structured FAQ answers identical to visible answers.

    Questions

    Stack FAQs

    Should I list multiple regions?

    Yes, if the SLA differs by region. Add multiple eligibleRegion entries or separate Offer objects aligned to the page content.

    Can I include paid support tiers?

    If support tiers are part of the SLA page, include separate Offer objects with their URLs and terms.

    Primary sources

    References