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Service pages with Offer terms, FAQ coverage, and breadcrumb navigation for SLAs/contract terms.
Declares the SLA/terms page itself.
Captures the service covered by the SLA.
Expresses the SLA terms as an offer with eligibility and link.
Answers coverage, credits, and claim process questions.
Provides navigation context for the SLA page.
Ensure every applicable required property is present in your implementation. Nested props reference their parent objects (for example, `offers.priceCurrency`).
Paste as a single script tag. Keep product details, offer data, shipping/returns, and FAQ answers in sync with the page.
[
{
"@context": "https://schema.org",
"@type": "WebPage",
"@id": "https://www.example.com/legal/sla#page",
"name": "Service Level Agreement — Example Cloud",
"description": "Uptime targets, response times, and credit policy for Example Cloud.",
"url": "https://www.example.com/legal/sla",
"inLanguage": "en",
"dateModified": "2025-02-14"
},
{
"@context": "https://schema.org",
"@type": "Service",
"@id": "https://www.example.com/legal/sla#service",
"name": "Example Cloud",
"serviceType": "SaaS",
"provider": { "@type": "Organization", "name": "Example Corp" },
"areaServed": { "@type": "AdministrativeArea", "name": "Global" },
"url": "https://www.example.com"
},
{
"@context": "https://schema.org",
"@type": "Offer",
"@id": "https://www.example.com/legal/sla#offer",
"name": "Example Cloud SLA",
"description": "99.9% uptime SLA with service credits for impacted customers.",
"price": "0.00",
"priceCurrency": "USD",
"availability": "https://schema.org/InStock",
"eligibleRegion": "Worldwide",
"url": "https://www.example.com/legal/sla"
},
{
"@context": "https://schema.org",
"@type": "FAQPage",
"mainEntity": [
{
"@type": "Question",
"name": "What is the uptime commitment?",
"acceptedAnswer": {
"@type": "Answer",
"text": "99.9% monthly uptime. We measure across all production regions."
}
},
{
"@type": "Question",
"name": "How do I claim a service credit?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Submit a ticket within 30 days of the incident with timestamps and logs; credits apply to the next billing cycle."
}
},
{
"@type": "Question",
"name": "Are there exclusions?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Yes. Scheduled maintenance, force majeure, and customer network issues are excluded. See the SLA for details."
}
}
]
},
{
"@context": "https://schema.org",
"@type": "BreadcrumbList",
"itemListElement": [
{ "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.example.com" },
{ "@type": "ListItem", "position": 2, "name": "Legal", "item": "https://www.example.com/legal" },
{ "@type": "ListItem", "position": 3, "name": "SLA", "item": "https://www.example.com/legal/sla" }
]
}
]Yes, if the SLA differs by region. Add multiple eligibleRegion entries or separate Offer objects aligned to the page content.
If support tiers are part of the SLA page, include separate Offer objects with their URLs and terms.