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SaaS downtime credit pages with Service + Offer context, FAQs, and breadcrumb navigation.
Captures the SaaS service covered by the downtime credit policy.
Represents the credit or compensation offer terms.
Answers questions about eligibility, proof, and processing times.
Provides navigation context for the downtime credit page.
Ensure every applicable required property is present in your implementation. Nested props reference their parent objects (for example, `offers.priceCurrency`).
Paste as a single script tag. Keep product details, offer data, shipping/returns, and FAQ answers in sync with the page.
[
{
"@context": "https://schema.org",
"@type": "Service",
"@id": "https://www.example.com/legal/downtime-credits#service",
"name": "Example Cloud Platform",
"serviceType": "SaaS",
"provider": { "@type": "Organization", "name": "Example Cloud Co." },
"areaServed": { "@type": "AdministrativeArea", "name": "Global" },
"url": "https://www.example.com"
},
{
"@context": "https://schema.org",
"@type": "Offer",
"@id": "https://www.example.com/legal/downtime-credits#offer",
"name": "Service Downtime Credit",
"description": "Account credit applied when uptime falls below the monthly SLA.",
"price": "0.00",
"priceCurrency": "USD",
"availability": "https://schema.org/InStock",
"eligibleRegion": "Worldwide",
"priceValidUntil": "2026-12-31",
"url": "https://www.example.com/legal/downtime-credits#claim"
},
{
"@context": "https://schema.org",
"@type": "FAQPage",
"mainEntity": [
{
"@type": "Question",
"name": "When am I eligible for a credit?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Credits apply when monthly uptime drops below 99.9% for your paid plan."
}
},
{
"@type": "Question",
"name": "How do I request a credit?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Submit a request within 30 days of the incident with timestamps and account details."
}
},
{
"@type": "Question",
"name": "How are credits issued?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Approved credits are applied to your next invoice as a service credit."
}
}
]
},
{
"@context": "https://schema.org",
"@type": "BreadcrumbList",
"itemListElement": [
{ "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.example.com" },
{ "@type": "ListItem", "position": 2, "name": "Legal", "item": "https://www.example.com/legal" },
{ "@type": "ListItem", "position": 3, "name": "Downtime Credits", "item": "https://www.example.com/legal/downtime-credits" }
]
}
]If downtime credits vary by plan, add separate Offer entries tied to each plan’s terms.
Yes. Document exclusions in the page content so FAQ answers and offers align with policy.