Insurance Claim Submission Stack
Claims intake portals with Service + WebApplication context, FAQs, and breadcrumb navigation.
When to use this stack
- Insurance claim submission portals
- Claims intake pages for auto/home/health insurance
- Pages where FAQs clarify documentation and timelines
What is included
Defines the insurance service associated with the claim.
Describes the online claims submission app.
Answers claim eligibility, documentation, and processing questions.
Provides navigation context for the claims page.
Properties across the bundle
Nested properties keep their parent path, such as offers.priceCurrency. Only publish values that match visible page content.
Required properties
- applicationCategory
- areaServed.name
- itemListElement[].name
- mainEntity[].@type=Question
- mainEntity[].acceptedAnswer.text
- name
- operatingSystem
- provider.name
- url
Recommended properties
- description
- itemListElement[].item
- mainEntity[].acceptedAnswer.text
- mainEntity[].author.name
- mainEntity[].name
- offers.price
- offers.priceCurrency
- offers.url
- serviceType
- softwareVersion
Combined JSON-LD
Paste this as one script tag, then replace every example value with data from the live page.
[
{
"@context": "https://schema.org",
"@type": "Service",
"@id": "https://www.example.com/insurance/auto#service",
"name": "Auto Insurance Claims",
"serviceType": "Auto Insurance",
"provider": { "@type": "Organization", "name": "Example Insurance Co." },
"areaServed": { "@type": "AdministrativeArea", "name": "US" },
"offers": {
"@type": "Offer",
"price": "0.00",
"priceCurrency": "USD",
"url": "https://www.example.com/insurance/auto/claims"
}
},
{
"@context": "https://schema.org",
"@type": "WebApplication",
"@id": "https://www.example.com/insurance/auto/claims#app",
"name": "Auto Claim Submission Portal",
"description": "Submit and track auto insurance claims online.",
"applicationCategory": "FinanceApplication",
"operatingSystem": "Any",
"url": "https://www.example.com/insurance/auto/claims",
"offers": {
"@type": "Offer",
"url": "https://www.example.com/insurance/auto/claims"
}
},
{
"@context": "https://schema.org",
"@type": "FAQPage",
"mainEntity": [
{
"@type": "Question",
"name": "What documents do I need?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Provide photos of the damage, a police report if applicable, and your policy number."
}
},
{
"@type": "Question",
"name": "How long does processing take?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Most claims are reviewed within 3-5 business days after submission."
}
},
{
"@type": "Question",
"name": "Can I update my claim later?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Yes. You can upload additional documents from your claim dashboard."
}
}
]
},
{
"@context": "https://schema.org",
"@type": "BreadcrumbList",
"itemListElement": [
{ "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.example.com" },
{ "@type": "ListItem", "position": 2, "name": "Insurance", "item": "https://www.example.com/insurance" },
{ "@type": "ListItem", "position": 3, "name": "Submit Claim", "item": "https://www.example.com/insurance/auto/claims" }
]
}
]Implement and verify
- 01
Start with the live page
Confirm titles, prices, availability, policies, and visible FAQ content before generating markup.
- 02
Add one JSON-LD script
Use the combined example as a template in the document head or before the closing body tag.
- 03
Complete regional details
Fill shipping destinations and timing for every region the page actually serves.
- 04
Link the return policy
Use a stable MerchantReturnPolicy URL and keep its terms synchronized with the page.
- 05
Match visible answers
Add only FAQs that users can read on the same page, with identical answers.
- 06
Validate after changes
Run Rich Results Test after implementation and whenever price, availability, or policy data changes.
Common errors and fixes
- Missing currency or availability
Use ISO currency codes and complete schema.org availability URLs in Offer data.
- Incomplete shipping details
Include shippingDestination.addressCountry and deliveryTime.transitTime with units.
- Return policy is not connected
Reference MerchantReturnPolicy from the Offer and provide a stable public policy URL.
- FAQ answers differ from the page
Keep structured FAQ answers identical to visible answers.
Stack FAQs
Should I include multiple claim types?
If the page supports multiple claim types, add a Service entry for each line of coverage.
Can the portal link to a third-party system?
Yes. Keep the WebApplication URL on your page and link out in offers.url if needed.