Safety / Trust & Safety Stack
Trust & safety policy pages with WebPage + Organization context, FAQs, and breadcrumb navigation.
When to use this stack
- Trust & safety policy pages for marketplaces or communities
- Safety guidelines pages with reporting and enforcement details
- Pages where FAQs clarify enforcement and appeal steps
What is included
Defines the trust & safety policy page and summary.
Anchors the organization publishing the policy.
Answers reporting, enforcement, and appeal questions.
Provides navigation context for the policy page.
Properties across the bundle
Nested properties keep their parent path, such as offers.priceCurrency. Only publish values that match visible page content.
Required properties
- description
- itemListElement[].name
- logo
- mainEntity[].@type=Question
- mainEntity[].acceptedAnswer.text
- name
- url
Recommended properties
- contactPoint.contactType
- dateModified
- inLanguage
- itemListElement[].item
- mainEntity[].acceptedAnswer.text
- mainEntity[].author.name
- mainEntity[].name
- sameAs
Combined JSON-LD
Paste this as one script tag, then replace every example value with data from the live page.
[
{
"@context": "https://schema.org",
"@type": "Organization",
"@id": "https://www.example.com/about#org",
"name": "Example Marketplace",
"url": "https://www.example.com",
"logo": "https://www.example.com/assets/logo.svg"
},
{
"@context": "https://schema.org",
"@type": "WebPage",
"@id": "https://www.example.com/trust-safety#page",
"name": "Trust & Safety Policy",
"description": "Policies and enforcement guidelines to keep the marketplace safe.",
"url": "https://www.example.com/trust-safety",
"inLanguage": "en-US",
"dateModified": "2025-08-10"
},
{
"@context": "https://schema.org",
"@type": "FAQPage",
"mainEntity": [
{
"@type": "Question",
"name": "How do I report a safety issue?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Report concerns through the Help Center or the in-app report feature."
}
},
{
"@type": "Question",
"name": "What actions are taken on violations?",
"acceptedAnswer": {
"@type": "Answer",
"text": "We investigate reports and may remove listings, suspend accounts, or escalate to authorities."
}
},
{
"@type": "Question",
"name": "Can I appeal a decision?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Yes. Appeals can be submitted within 14 days through the support portal."
}
}
]
},
{
"@context": "https://schema.org",
"@type": "BreadcrumbList",
"itemListElement": [
{ "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.example.com" },
{ "@type": "ListItem", "position": 2, "name": "Trust & Safety", "item": "https://www.example.com/trust-safety" }
]
}
]Implement and verify
- 01
Start with the live page
Confirm titles, prices, availability, policies, and visible FAQ content before generating markup.
- 02
Add one JSON-LD script
Use the combined example as a template in the document head or before the closing body tag.
- 03
Complete regional details
Fill shipping destinations and timing for every region the page actually serves.
- 04
Link the return policy
Use a stable MerchantReturnPolicy URL and keep its terms synchronized with the page.
- 05
Match visible answers
Add only FAQs that users can read on the same page, with identical answers.
- 06
Validate after changes
Run Rich Results Test after implementation and whenever price, availability, or policy data changes.
Common errors and fixes
- Missing currency or availability
Use ISO currency codes and complete schema.org availability URLs in Offer data.
- Incomplete shipping details
Include shippingDestination.addressCountry and deliveryTime.transitTime with units.
- Return policy is not connected
Reference MerchantReturnPolicy from the Offer and provide a stable public policy URL.
- FAQ answers differ from the page
Keep structured FAQ answers identical to visible answers.
Stack FAQs
Should I list emergency resources?
Yes. If emergency resources are provided, include them in the page content and FAQs.
Do I need separate pages for buyer and seller policies?
If policies differ, split them into separate pages with their own WebPage entries.